Refund Policy

This Refund Policy outlines the terms under which COMPANY NAME ("we", "us", "our")
provides refunds for purchases made on Nutrich.io (the "Service").
By using our platform, you agree to this policy.

1. General Policy

Due to the nature of our service — providing instant, digital access to AI-generated meal plans, recipes, and nutritional recommendations — all credit purchases and subscriptions are non-refundable once the content generation process has been initiated.

2. Credit Purchases

  • When purchasing credit bundles (Starter, Pro, Flex, or custom plans), you gain immediate access to a digital credit system used to generate nutritional plans and content.
  • Credits are non-refundable after purchase.
  • We are not obligated to issue refunds for unused credits.
  • If you believe credits were deducted in error or due to a technical issue, please contact us for investigation.

3. Exceptional Circumstances

Refund requests may be reviewed on a case-by-case basis for situations involving:

  • Accidental duplicate purchases
  • Technical failures preventing delivery of generated meal plans or content
  • Billing errors caused by the platform
  • We reserve the right to decline a refund if substantial content has already been generated or if system misuse is suspected.

4. Chargebacks

Initiating a chargeback without first contacting our support team may result in suspension of your account. We encourage users to reach out directly so we can resolve issues promptly and fairly.

5. How to Request a Refund

To submit a refund inquiry, please contact us at info@nutrich.io within 7 days of the transaction. Include the following details:

  • Full name
  • Email address used for the purchase
  • Date and amount of the transaction
  • Reason for the refund request
  • We aim to respond within 3–5 business days.

6. Contact Us

If you have any questions, concerns, or complaints regarding this policy, please contact us at info@nutrich.io.